Thanks for visiting Stiled. We know you might have questions on ordering, samples, shipping, etc. Please find the most commonly asked questions below.
If you cannot find an answer to your question, we are here to help. Send us an email or give us a call and we will be able to get you an answer quickly.
Can I get a sample?
Sample ordering is easy. Simply go to the product page of the sample you want and click on ‘add free cut sample’. Our samples are a generous 10cmx14cm and come with a printout of the canvas where applicable.
Do I need to seal my tiles?
No is the simple answer. Porcelain is non-porous and incredibly hard wearing and durable.
Where are the tiles made?
All of our tiles are made in Europe from trusted suppliers.
Can I buy individual tiles?
Yes you can buy individual boxes which in some circumstances are a single tile, but most boxes contain 2 tiles.
What is porcelain?
Porcelain is a ceramic material made by heating substances, generally including materials such as kaolinite, in a kiln to temperatures between 1,200 and 1,400 °C (2,200 and 2,600 °F). The strength, and translucence of porcelain, relative to other types of pottery, arises mainly from vitrification and formation of the mineral mullite within the body at these high temperatures.
Why choose porcelain?
Our porcelain can tolerate sub-zero temperatures and this important quality makes it an ideal solution for patios, swimming pools and hard landscaping for the British Climate.
Relax knowing that your beautiful tile design will never fade in sunlight or degrade in extreme weather.
Our low porosity tiles never need laborious sealant treatments and simply requires an annual jet wash with warm soapy water. It also means that spills can be easily cleaned off and wont stain.
Porcelain is extremely durable and is far less likely to scratch when moving heavy furniture for example than natural stone.
The granularity of the surface of our tiles means that it is perfect for any external space that is exposed to water.
The longevity of the product means they represent exceptional value over its lifecycle compared to natural stone.
What is a canvas?
A canvas is the number of tiles before patterns repeat. This is designed to recreate the variability of natural products such as stone and wood. The average number is 15 tiles before you begin to see a repeat in the pattern.
How do you clean outdoor porcelain tiles?
Simply jet wash once a year with soapy water.
How do you cut outdoor porcelain tiles?
Using an eclectic cutter or an angle grinder. We would strongly advise this is only carried out by a qualified trader.
Are outdoor porcelain tiles slippery when wet?
No. All of our R11 tiles are anti-slip.
What is the best grout for outdoor porcelain tiles?
We highly recommend Instarmac products (coming soon).
How do you lay outdoor porcelain tiles?
We would always recommend that a professional landscaper or tiler install your new tiles. There are 4 main installation methods: Pedestals, Adhering onto a Concrete Slab, Loose Lay and Laying onto Mortar. For user-friendly installation advice, please refer to our Installation Page.
How can you remove priming slurry that is stuck on the face of a Porcelain tile?
You can use a Cement Residue Remover. Always follow the instructions on the label.