FAQs

Sample ordering is easy. Simply go to the product page of the sample you want and click on ‘add free cut sample’. Our samples are a generous 10cmx14cm and come with a printout of the canvas where applicable.

No is the simple answer. Porcelain is non-porous and incredibly hard wearing and durable.

All of our tiles are made in Europe from trusted suppliers.

Yes you can buy individual boxes which in some circumstances are a single tile, but most boxes contain 2 tiles.

Porcelain is a ceramic material made by heating substances, generally including materials such as kaolinite, in a kiln to temperatures between 1,200 and 1,400 °C (2,200 and 2,600 °F). The strength, and translucence of porcelain, relative to other types of pottery, arises mainly from vitrification and formation of the mineral mullite within the body at these high temperatures.

Frost-Proof

Our porcelain can tolerate sub-zero temperatures and this important quality makes it an ideal solution for patios, swimming pools and hard landscaping for the British Climate.

Fade Resistant

Relax knowing that your beautiful tile design will never fade in sunlight or degrade in extreme weather.

Low Maintenance

Our low porosity tiles never need laborious sealant treatments and simply requires an annual jet wash with warm soapy water. It also means that spills can be easily cleaned off and wont stain.

Scratch Resistant

Porcelain is extremely durable and is far less likely to scratch when moving heavy furniture for example than natural stone.

Anti-Slip

The granularity of the surface of our tiles means that it is perfect for any external space that is exposed to water.

Lifetime Value

The longevity of the product means they represent exceptional value over its lifecycle compared to natural stone.

A canvas is the number of tiles before patterns repeat. This is designed to recreate the variability of natural products such as stone and wood. The average number is 15 tiles before you begin to see a repeat in the pattern.

Simply jet wash once a year with soapy water.

Using an eclectic cutter or an angle grinder.  We would strongly advise this is only carried out by a qualified trader.

No. All of our R11 tiles are anti-slip.

We highly recommend Instarmac products (coming soon).

We would always recommend that a professional landscaper or tiler install your new tiles.  There are 4 main installation methods: Pedestals, Adhering onto a Concrete Slab, Loose Lay and Laying onto Mortar. For user-friendly installation advice, please refer to our Installation Page.

You can use a Cement Residue Remover. Always follow the instructions on the label.